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SD Card / Reader finally fried !!!!!

MastahKillah82
Level 8

‎02-06-2024 01:22 PM

I thought I was a lucky one with my SD card working.  I was recently playing some emulators on the SD card and out of no where the card does not work any more.  It will not work on any device and I can not even format the card.  Whatever was on the sd card, I can not even delete it out.  My SD card and reader is officially dead.  Has anyone received an RMA on their SD card reader yet ?  

The crazy thing is i probably put in about 2 or 3 hours total playing time using the SD card reader.  I barley even used it the whole time I owned the ROG Ally.  I mainly play steam games from the SSD. 

I have an updated SSD 1TB and the clear backplate from JSAUX.  

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4 REPLIES 4

Anbby_ROG
Customer Service Agent

‎02-14-2024 05:24 PM

Hi @MastahKillah82 ,

Based on your description, we recommend that you bring your ALLY and SD card to a local service center for further testing. 

We apologize for any inconvenience this may cause.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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MastahKillah82
Level 8
In response to Anbby_ROG

‎02-15-2024 06:27 AM

Are you asking me to take it to a random service center or you guys have official service centers ?  Also, we all know there is issues with the SD card reader since launch, so wouldn't I just RMA the product back to Asus ?

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Anbby_ROG
Customer Service Agent
In response to MastahKillah82

‎02-15-2024 11:48 PM

Hi @MastahKillah82 ,
Regarding the issue with SD card reading, you can find information about authorized service centers through this link, or contact local customer service for assistance in obtaining RMA process information. Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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Deniz11muis1
Level 8

‎03-14-2024 07:16 AM

Asus still has no definitive answer about the SD card issues. Why Asus! Don’t you love your customers?! I want to buy one but literally everyone that bought it, is complaining. Meanwhile Asus is already talking about the next version (Asus Rog ally 2). How can you release a new version while neglecting so many customers..

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