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Rog XBOX ally X wifi6e GT-AXE11000 issue

KaNeMore
Level 7

I'm having trouble connecting my ROG XBOX Ally X to the 6 GHz band of my Asus GT-AXE11000 router. PSC (Preferred Scanning Channel) is already enabled, but the device still doesn't detect the Wi-Fi 6E network. The 2.4 GHz and 5 GHz bands work fine, so the issue seems specific to 6 GHz. I’ve tried updating drivers and firmware, but the Ally X still won’t see the network.

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12 REPLIES 12

Falcon2_ROG
Customer Service Agent

@KaNeMore 
Could you please provide your Ally’s BIOS version, system version, OS build, and the Wi‑Fi card driver version? 
Thank you.

Hi, everything is up to date, router and ally (314) and win11 as well. Wifi card is Mediatek mt7922

Falcon2_ROG
Customer Service Agent

@KaNeMore 
Since I need to report this to the relevant team for confirmation, could you please help provide the version information I asked about above so I can include it in my report? Sorry for any inconvenience caused.

Morning, 

of course, no problem at all.

Windows 11 Pro 25H2
Rog XBOX Ally X BIOS 314
Ally Wifi card: Mediatek MT7922

Falcon2_ROG
Customer Service Agent

@KaNeMore 
Regarding the ALLY’s built-in wireless network card, please help confirm the installed driver version (the version number, not the chipset name). Also, please help confirm the firmware version currently installed on the GT-AXE11000. We apologize for any inconvenience caused.

 router firmware is 3.0.0.4.388_23932.

The wifi's driver version is: 3.5.2.1374

Falcon2_ROG
Customer Service Agent

@KaNeMore 
I have forwarded the information to the relevant department. 
We will keep you updated and your consideration will be very much appreciated.

Falcon2_ROG
Customer Service Agent

@KaNeMore 
Since the issue you reported may be related to whether the 6 GHz band is enabled for your region’s country code, I’ve sent you a message. Please provide the serial number of your GT-AXE11000 via that message so I can verify it.

Thank you.

Hi!,

I answered you back, thanks a lot.