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ROG Ally Z1E with UGREEN Steam Deck Dock issues

Zkadet
Level 8

Good day,

Recently I got gifted a UGREEN Steam Deck Dock 6 in 1.
I tried it with my ROG charger and had my portable monitor and USB drive connected.
That worked for 5 minutes, then my Ally Z1E decided to disconnect itself from the dock with a message about to low power available.
Now when I connect the dock to the Ally without power from ROG charger, it works again with all ports.
As soon as I connect the ROG charger to the dock, the Ally disconnects itself again, even without connected devices to the dock, doesn't get charged either.
The Windows device connected / disconnected sound is audible when it happens.
In Windows Device Manager I can confirm I see an USB Hub when I connect the dock in battery mode, it disappears when I connect the charger. Tried to uninstall this USB Hub when it was disconnected but had no effect.
In BIOS couldn't find a 'remembered' list of devices either, but in USB diagnostics I could see the dock when I connected it again on battery mode, automatically disconnected when charger got connected.

In short, the UGREEN dock only works in battery mode, no matter the selected power settings.
Decided to buy an UGREEN 100 watt charger with 100 watt USB C cable, but had no effect.
See pictures at https://imgur.com/a/21efKYH

Any help is greatly appreciated.
Kind regards, Zkadet

Used devices:
ROG ALLY Z1E
UGREEN Steam Deck Dock 6 in 1 Dock - https://a.co/d/arKgSRj
UGREEN Nexode 100W charger USB-C - https://amzn.eu/d/0BZqZIi
UGREEN 100W USB-C - USB-C Cable - https://amzn.eu/d/i2ykZ3Y

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5 REPLIES 5

Anbby_ROG
Customer Service Agent

Since no other users have reported similar issues with the UGREEN 6 in 1 Dock, the issue may be related to either the Dock or the ALLY. Please try removing all external devices and power sources while the device is turned off. Then, press and hold the power button for 20 seconds, and power on again to check if the issue improves. Additionally, please test with another Dock or test the UGREEN Dock with other devices to help further identify the root cause of the problem. Thank you.

Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂

Hi Anbby,

Thank you for replying.
Tried your solution, but has no effect.
I just tried it with my brothers phone as he has USB-C, paired with the 100 watt charger. However, the issue is repeating itself. The dock still only works when not plugged in to the wall charger, only on the device’s battery.
Today I also saw a new Reddit post by a user who experienced the same.
Then I guess I have to buy a new dock, wasted money…
Thanks for replying though and glad I can make other people aware of this.

https://www.reddit.com/r/ROGAlly/s/Lh5QfeSL5o

Hi Zkadet, do you have any dock recommendations, I feel like I was scammed with this ugreen dock too.

Hi scarlynxx7,

I am about to buy the JSAUX HB0801 8-in-1 docking station when it is back in stock.
https://jsaux.com/products/rgb-docking-station-for-steam-deck?variant=43986703581404

Best regards,
Zkadet

scarlynxx7
Level 7

Hi, I think I have a similar problem at the moment, I also bought this dock and it doesn't seem to work as expected, it's a bit sad since I thought it would work.