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ROG ally z1 extreme screen black after wake or restart.

lucasH1993
Level 7

‎11-27-2024 03:23 AM

Afternoon support

The previous problem has re appeared after repair 

Previous ticket https://rog-forum.asus.com/t5/handheld-gaming/black-screen-and-gpu-issue-on-boot-with-rog-aaly/td-p/...

 

I have contacted seller and they sent it for repair was told there was damage to the screen connector that was repaired.

Issue after repair has returned and I can't enjoy my ROG as it's ment to as I'm rebooting it 10 - 15 times before screen turns on.

I have done all the checks , re installed windows , all drivers up to date, even wiped and re installed the drivers. 

Can this be re checked or an alternative be offered ( replacement )17327064502013028010010344169724.jpg

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2 REPLIES 2

Anbby_ROG
Customer Service Agent

‎11-28-2024 11:06 PM

I'm sorry to hear about your experience. You mentioned that the issue persists even after sending the device for repair. Could you please provide the product serial number and RMA number via private message so we can further investigate? Thank you!

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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lucasH1993
Level 7

‎11-29-2024 02:30 AM

Thanks for getting back to me. 

I tried sending you a private DM but it says I've reached my limit so not sure why that is. 

Is there an email I can use 

 

Thanks 

Luke

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