Rog ally +xg mobile 6850m. Force restart after connect to HDMI monitor

[Inheart]

Hi everyone.

I recently purchased an xg mobile 6850m to use with rog ally.  When using it, i've encountered an issue: My rog ally sometimes will force restart when connect to the xg mobile 6850m. after some investigation, i found that if i connect an external monitor (HDMI) through xg mobile. This restart will sometime occur.  If i don't use an external monitor, it will work just fine. i've tried different HDMI cables but that didnt help. I also reinstalled the drivers using DDU but the problem persists. 

i tried to turn off my monitor during the xg mobile connection. The initial connection is fine and my ally recognized the egpu. but the moment i turn on the monitor. the screen will turn black and rog bootup log will appear and restart.

i also notice this is more likely happen if i disconnect the xg mobile overnight and reinitiate the connect next morning.

Does anyone encounter similar issue? 

[Falcon2_ROG]

@Inheart 
Please ensure that the system version, BIOS version, and OS build of your ALLY are all updated to the latest versions. Also, please check if the driver used for the XG Mobile is the one provided on our website. If you are not using the driver from our website, please reinstall it with the driver provided by us and then check if the issue still occurs.
https://rog.asus.com/external-graphic-docks/rog-xg-mobile-2022-model/helpdesk_download/

If the problem persists, please refer to the FAQ below to export the log when the issue happens and provide it to us (also, please note the exact time when the issue occurs and inform us as well). We will forward the information to our technical team for further assistance.
https://www.asus.com/support/faq/1043747/

Q4: What is App Diagnostics?

A4: App Diagnostics can collect Armoury Crate current status log. In Armoury Crate "Settings"① and check "About"② page, If clicking App Diagnostics "Record Log"③, the Privacy Policy Statement will pop out. Once user agreed statement, the Armoury Crate will start to collect problem log. After that, please start to duplicate the problem you have, then back to this page to click "Generate log data"③ to generate the log file with encrypted (ASUS log file). After log saved, user can provide it to the repair center or technical supporter for further Armoury Crate problem diagnostics.

Sorry for any inconvenience it may be caused.