Please remove all external devices and the power adapter, and press and hold the power button for 40 seconds to perform an EC reset. After that, reconnect the power adapter and test if the device can boot normally. If the issue persists, since this is a newly purchased device, we recommend contacting your reseller for further assistance to ensure your rights are protected. Thank you.
To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.
⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
