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ROG Ally X with AV Reciever

Maxentorna
Level 7

‎10-31-2024 04:25 AM

I am simply out of ideas on this one. No matter what dock or cable I use, I simply am not able to get a stable output from the Ally to the AVR.

It basically stutters all the time. The AVR sees a connection, then it's gone. Basic Stereo PCM is the most stable, but any 5.1 that you set, be it Dolby or DTS is just bad.

I have trouble shooted this until the cows come home, and nothing works. Various cables all 2.1 rated, 4 docks including the Jsux 12 to 1, 2 different brands of AVR as well as connecting directly into the TV and using its own bitstream pass though to the amp.

Anyone managed to find a magic combo to get this to work or is the Ally simply not geared up for external surround sound?

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Anbby_ROG
Customer Service Agent

‎11-01-2024 12:22 AM

Could you please record a video and privately provide us with the following information so we can further investigate your issue? 

  • Serial number:
  • BIOS version:
  • Windows Build Version: (Settings - System - About)
  • Display driver version:
  • Realtek audio device version:
  • Cirrus SmartAMP driver version:
  • Dolby Atmos driver version:
  • Armoury Crate SE > Settings > General > About > Service Version > Check Button (Copy all content):
  • Brands and models of tested cables:
  • Brands and models of tested docks:
  • Brands and models of tested AVR:
  • Brands and models of tested monitors:

If possible, please describe how the device is connected, as this will help us clarify the issue. Thank you!

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