10-24-2024 08:42 AM
I have a wisecoco 7" 1080p touch screen monitor. It has "Type-C One Cable Direct Connection" that does touch, power, and display out. There is usb-c power and micro-HDMI. With both the OG Ally and Steam Deck they work without having to power the monitor separately. I've tested this monitor on an iPhone 15 pro with the single usb-c and it also works. But the monitor will not work with the Rog Ally X through the single usb-c port. If I plug the monitor into the Rog Ally x the monitor will turn on but say no signal. If I power the monitor separately (plug the monitor into the wall), and then plug the monitor into the Ally x (must be done in this order), it then works.
I'd like to get it working the same as the original Ally and Steam Deck. Is there a setting or something I am missing? Please help.
10-25-2024 12:31 AM
Please provide the following information via private message so that we can further investigate this issue. Thank you.
Serial Number:
BIOS Version:
Windows Build Version: (Settings - System - About)
Display Driver Version:
Brand/Model of Monitor and Cable:
Armoury Crate SE > Settings > General > About > Service Version > Check Button (Copy all content):
10-25-2024 05:19 AM - last edited on 10-29-2024 08:21 PM by Anbby_ROG
Serial Number: S8N
BIOS Version: RC72LA.308
Windows Build Version: (Settings - System - About) 22631.4391
Display Driver Version: 32.0.11021.3002
Brand/Model of Monitor and Cable: wisecoco 7" 1080p touch screen monitor model: R070F01TGAM and a Kework 40gbs usb 4.0 coil cable model: BYC2023113001
Armoury Crate SE > Settings > General > About > Service Version > Check Button (Copy all content): Armoury Crate SE UWP App 1.5.20.0
ROG Live Service 2.4.23.0
Armoury Crate SE service 1.5.20
BIOS RC72LA.308
MCU Firmware GA80100.RC72LA.312
AMD Radeon Graphics 32.0.11021.3002
ACConfig 1.0.5
Aura Service (Lighting Service) 3.07.53
Aura SDK 3.04.44
ASUS Aac_GmAcc HAL 1.0.12.0
ASUS Aac_NBDT HAL 2.5.40.0
ASUS Ambient HAL 4.2.0.0
ASUS Keyboard HAL 1.2.73.0
ASUS MB Peripheral Products 1.0.40
ASUS Mouse Extern HAL 1.2.0.9
ASUS Mouse HAL 1.2.0.97
AacAudioHal 1.3.70.0
AacDisplay 1.2.37
10-29-2024 08:23 PM
To prevent any misuse of information, I have hidden your personal information (serial number). I have sent you a private message. Please check it when you have a moment. Thank you!
10-26-2024 02:31 PM - last edited on 10-29-2024 08:21 PM by Anbby_ROG
Serial Number: S8N
BIOS Version: RC72LA.308
Windows Build Version: (Settings - System - About) 22631.4391
Display Driver Version: 32.0.11021.3002
Brand/Model of Monitor and Cable: wisecoco 7" 1080p touch screen monitor model: R070F01TGAM and a Kework 40gbs usb 4.0 coil cable model: BYC2023113001
Armoury Crate SE > Settings > General > About > Service Version > Check Button (Copy all content): Armoury Crate SE UWP App 1.5.20.0
ROG Live Service 2.4.23.0
Armoury Crate SE service 1.5.20
BIOS RC72LA.308
MCU Firmware GA80100.RC72LA.312
AMD Radeon Graphics 32.0.11021.3002
ACConfig 1.0.5
Aura Service (Lighting Service) 3.07.53
Aura SDK 3.04.44
ASUS Aac_GmAcc HAL 1.0.12.0
ASUS Aac_NBDT HAL 2.5.40.0
ASUS Ambient HAL 4.2.0.0
ASUS Keyboard HAL 1.2.73.0
ASUS MB Peripheral Products 1.0.40
ASUS Mouse Extern HAL 1.2.0.9
ASUS Mouse HAL 1.2.0.97
AacAudioHal 1.3.70.0
AacDisplay 1.2.37
10-26-2024 05:27 PM
It sounds like there might be a power issue internally associated with the usb c port.