Rog Ally X No Video USB C

[Bobjones]

Let me start with I own a Rog Ally Z1E and an Ally X.  The Z1E (original white console) USB C works perfectly fine with video over USB C to my portable display, but when I plug this exact same display into my Ally X the portable display DOES NOT work in either USB C port on the Ally X.  I tested different cables as well, even though the cable in the White Ally works fine.  There's something messed up with the Ally X drivers I'm assuming because I also tested this same portable display with the Legion Go, Steam Deck, AyaNeo Next Lite, and my PC that supports video over usb c and they all work too.  The Ally X has something wrong with it and it needs to be fixed.

[Anbby_ROG]

Thank you for your feedback. Have you tried connecting the monitor's power to see if it works? If possible, could you please provide the following information so we can investigate further? Thank you!

• BIOS Version:
• Windows Internal Version (Settings > System > About):
• Display Driver Version:
• Brand/Model of the Monitor and Cable:
• Armoury Crate SE > Settings > General > About > Service Version > Check button (copy all content):

[Bobjones]

Hello if you read what I said, I own the original Ally as well as the Ally X and the same portable monitor that works perfectly fine on my WHITE Ally DOES NOT work on my BLACK Ally X.  I tried multiple approaches, this sounds like an issue with your protocols for providing video over USB C on the Ally X.

I am also on the latest bios, latest Armory Crate, and not sure how to check the Display driver version exactly.  I just bought this on Monday and found out the portable monitor I use for work won't work with the Ally X but again it works fine with my original WHITE Ally so it's something to do with your firmware.