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Rog Ally X mouse cursor in gamepad mode

Eternity91
Level 7

So all of a sudden when playing my games.

When i select gamepad mode the cursor shows as well over the game  and also when i press the left joystick it turns up my keyboard? Mouse is also moving faster then when on the normal 'desktop mode'.

Right now i am unable to play my games. 

 

Ive tried u installing armory crate with the uninstall tool and reinstall te software. But that doesnt work.

 

Thanx in advance

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3 REPLIES 3

berryrm
Level 7

Mine is doing the same thing. Also wanting to scroll the screen down, and when attempting to calibrate the left joystick it brings up the discard changes pop up.

Did you repair it ?

 

Anbby_ROG
Customer Service Agent

Hi @Eternity91 @berryrm ,

Please tried removing ASUS System Control Interface v3, uninstalling Armoury Crate SE using the uninstall tool, and then reinstalling ASUS System Control Interface v3 version V3.1.34 and Armoury Crate SE to see if there is any improvement?
If the issue persists, please enable the log recording function in Armory Crate SE and record a video of the problem. Kindly send the following information, along with the video and log files, via private message for further verification. Thank you.

Serial Number:
BIOS Version:
Windows Build Version: (Settings - System - About)
Display Driver Version:
Name of the game where the issue occurs:
Armoury Crate SE > Settings > General > About > Service Version > Check Button (Copy all content):

【This is the file path for the log file, provided for your reference.】
In Armoury Crate SE, navigate to "Settings" > "General" and check the "About" page. Click on "App Diagnostics tool" and select "Log Files" to bring up the Privacy Policy statement. Once you agree to the statement, Armoury Crate will start collecting diagnostic logs. You can click on "Generate Log Data" to create an encrypted log file (ASUS log file)