cancel
Showing results for 
Search instead for 
Did you mean: 

ROG ALLY X / Docking station range bug

vega33000
Level 7

Hello,
I just purchased a rog ally x with an Ivanky 8-in-1 dock.
I use the original 65w charger on the dock. (not on powerstrip)

Currently on the dock, I plug in a dongle for my controller (flygidi apex 4) and a dongle for my wireless mouse(g502 x plus lightspeed wireless mouse). (no problem before a distance of 3 meters on my personnal compunter)

When I connect my g502 x plus lightspeed wireless mouse, I have a maximum range of 40cm before having random disconnections. (This problem does not occur on my personal computer)

Later, I would like to connect a USB hub to connect 4 controllers + keyboard and mouse dongle.

Is it a dock power problem?
I don't know how to achieve what I want.

How to avoid random disconnections of my devices at a distance of 3 meters (TV to sofa)

Thank you for your answers.
(sorry for my english, i use gtrad)

139 Views
1 REPLY 1

Anbby_ROG
Customer Service Agent

Based on your description, using a 65W charger with the dock may result in insufficient power distribution, which can affect the stability and performance of your devices. To ensure that all devices operate smoothly, we recommend using a charger with 100W or more to provide adequate power support. This information is provided for your reference. Thank you!

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂