Rog ALLY X - Continuous vibrating

[Matrixenon84]

FPS like MW3 and Destiny 2 are unplayable. You fire a single shot or just jump somewhere and haptic feedback/vibration will continue for seconds and getting stronger.

It happened after some hours of good functioning, without a specific reason. 

I also have factory reset the Ally X. Nothing changed.

Is this the way you sell 900 euro premium product? Embarrassing and unbelievable.

This is the last time.

[ROG0887]

It's especially noticeable in FPS games. It's weird because the rumble does not match what's happening on screen as well. I also noticed if you lower the TDP, it reduces the effect but it's still noticeable that something is off. I think it's a software problem since it doesn't effect any lower rumble only high like gunshots.

[Anbby_ROG]

Hi @Matrixenon84 ,

Thank you for reporting the vibration issue with the ALLY X. We take this problem seriously and would like to request more information about your device for further analysis and confirmation. Please enable the log recording function in Armoury Crate SE, record a video of the vibration issue, and note the time when the vibration anomaly occurs. Kindly provide the following information along with the video and log files via private message for further verification. Thank you.

• Serial Number:
• BIOS Version:
• Windows Build Version: (Settings - System - About)
• Display Driver Version:
• Game/Software where the vibration issue occurred:
• Armoury Crate SE > Settings > General > About > Service Version > Check Button (Copy all content):
   

【This is the file path for the log file, provided for your reference.】
In Armory Crate SE, navigate to" Settings">"General" and check the "About" page. Click on "App Diagnostics tool" and select "Log Files" to bring up the Privacy Policy statement. Once the user agrees to the statement, Armory Crate will start collecting diagnostic logs. You can click on "Generate Log Data" to create an encrypted log file (ASUS log file).

[Matrixenon84]

I sent you 2 private messages as requested.

I hope you can fix this soon. Very disappointed as for now.

Thanks.

[Deox87]

 Euro and already problems! Thanks for E. J'ai le même problème de vibration incontrôlée sur mon Rog Ally X a 900J'ai le même problème de vibrations incontrôlées sur mon R

[Deox87]

Veuillez résoudre le problème dès que possible en le mettant à jour car les vibrations incontrôlées sont insupportables.

[Anbby_ROG]

Thank you all for your active feedback on this issue. 

We are actively analyzing the problem and plan to release a new update to resolve it. Once the update is verified and released, I will promptly share it with everyone. Thank you for your understanding.

[dogwizard]

https://www.asus.com/us/support/faq/1050239/

Hey guys! I had this issue and this resolved it for me. Looks like maybe a firmware bug.

TL;DR: Shut off the Ally X entirely. Disconnect AC and everything from ports. Hold power button for 15sec. It should start flashing rapidly as it boots, then it will stop booting, and reboot again. When it stops flashing, EC is complete.

[Matrixenon84]

No, It did not fixed Destiny 2 for me. 

It rumbles crazy like before. How can you say it solved your problem? Which was your problem?

[Deox87]

J'ai exactement le même problème de vibration incontrôlée.