I would like to confirm if the device was able to enter the system normally before the issue occurred. Please try shutting down the device, removing all external devices and the power source, pressing and holding the power button for 15 seconds, then reconnecting the power and turning on the device to see if the issue improves. If the problem persists, as this may be a newly purchased device, we recommend contacting the retailer for further assistance to ensure your rights. Thank you.
