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ROG Ally X bypass charging not working correctly

Galliard
Level 7

‎06-09-2025 05:34 PM

Hi,

I noticed that my battery is still draining when it's supposed to bypass charge. Battery care mode is turned on. Issue occurred on both original supplied charger and 3rd party 140w charger with 240w cable. The 3rd party charger has a screen to monitor wattage drawn and the power draw is 0w while on bypass charging. The only way for bypass charging to work correctly is to have it plugged in then turned on or restart while plugged in. If I turn odd my charger and I turn it on then it'll stop working again and I'll have to restart the device. Any idea on what might be the problem?

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Anbby_ROG
Customer Service Agent

‎06-13-2025 01:02 AM

To help us further clarify this issue, could you please share a video demonstrating both the battery draining with the original charger and the bypass charging working correctly? 
Also, please let us know your current BIOS and Windows versions. This information will greatly assist us in identifying the problem. Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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