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Rog ally x black screen multiple times a day

Subii
Level 7

Hello i have my rog ally x and for a couple of days it starts to freeze in black screen only way to open it is to reboot by buton i tried to do an ec resert and I'm not using fsr or afmf 2 and i did a rollback on the driver nothing is working i tried to update to lasted driver and still nothing any other ideas to do this is frustrating. thank you in advance 

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1 REPLY 1

Anbby_ROG
Customer Service Agent

Could you please let us know if you have tried using Cloud Recovery to reinstall the system and check if it resolves the issue?

Additionally, under what usage scenarios does the freezing and black screen occur? (e.g., during specific games, while idle, or after waking from sleep mode). This information will help us better identify the issue. Thank you!

Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂