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Rog ally wont turn on

Jw22
Level 7

I purchased a rog ally for someone for Christmas and they've had it for 4 days and its refusing to get the boot screen powers on then goes off completely and stops charging.

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2 REPLIES 2

Jw22
Level 7

Get to the boot screen sorry*

Anbby_ROG
Customer Service Agent

Please try removing all external devices and power sources while the device is off, then press and hold the power button for 20 seconds. Afterward, reconnect the power and turn the device on to see if the issue improves. Thank you!

Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂