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Rog Ally won't turn off or hibernate

dexu
Level 8

Hi. For a few months i have a problem that the only way to turn off my device is to hold down the power button. I don't consider this to be a normal behaviour. whenever i press turn off or hibernate in windows start menu the display turn off but the device is still running (led is on, fan is spinning, battery is draining) and when i press something the device show a lockscreen even when i pressed turn off. I can't solve this issue and i don't know anymore what to do. My windows, armory crate drivers and my asus app drivers everything is updated to the latest version.

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Accepted Solutions

dexu
Level 8

Ok i finally figured it out. I turned off fast startup in windows power settings and for whatever reason it works now. Now i can finally live in peace. Hope it helps

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2 REPLIES 2

dexu
Level 8

..

dexu
Level 8

Ok i finally figured it out. I turned off fast startup in windows power settings and for whatever reason it works now. Now i can finally live in peace. Hope it helps