ROG Ally won't read SD card

[LesCroixx]

Hi, I just purchased a 1TB SanDisk microSDXC UHS-I card, and my Ally will not recognize it, nothing shows up in my PC. The card is new and it is totally functional in my other PC. 

[world]

Hey LesCroixx,

It does seem like there are a few others on the forum running into potentially similar issues as you are, and the community manager has made a statement on it:

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@MasterC wrote:

We want to thank the community for the passionate response we've received for the ROG Ally. Your support has been both immense and invaluable, so we've been hard at work to improve a number of things. After confirmation from internal testing, under certain thermal stress conditions the SD card reader may malfunction.

To alleviate the issue, we will be releasing an update that further fine-tunes the default and minimum fan speeds on the device to improve reliability while keeping fan noise in check, as we know this is a concern for many of you.

If you are currently experiencing issues with your micro-SD card reader, please contact customer service for your region to RMA your unit, which we will inspect for any issues and repairs. For ROG Forum members residing in the US, please private message Silent _Scone, MasterC, or CL_RL_ROG.

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https://rog-forum.asus.com/t5/handheld-gaming/rog-ally-sd-card-not-reading/td-p/939021 

[Rushabs]

Is that the solution send in your game system ,how about fixing the issue with a update , that means everyone will send in there unit ,really . So many people out there experiencing issue, quality control is none existent . How do you put out a product with known issue, it’s fraudulent 

[Rushabs]

No kidding , what a joke used SanDisk extreme , no go. I used gigastone went on disk partition i see it but i dont know how to access , what a joke steam deck accept every card. Trying to down load a game and when i try to see my card i see nothing ,sosososososos, bad bussiness all lies