Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

ROG Ally won’t charge after update restart

Beerdette
Level 7

‎12-05-2023 04:16 PM

I was playing on battery and went to plug it into a battery bank and then later tried with charger that came with Ally and it won’t charge. 

0 Kudos
2,268 Views
5 REPLIES 5

Anbby_ROG
Customer Service Agent

‎12-06-2023 04:53 PM

Hi @Beerdette ,

Please restart and try using a different charger to cross-test if charging is normal.
If there is still no charging response after inserting a different charger, please remove the charger and other external devices, then press and hold the power button for 30 seconds. Afterward, test the power connection again to see if charging is normal. If you have any other concerns, please feel free to let us know. Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
0 Kudos

Beerdette
Level 7
In response to Anbby_ROG

‎12-07-2023 06:15 AM

I tried your suggestion and it still isn’t charging. 

0 Kudos

Anbby_ROG
Customer Service Agent
In response to Beerdette

‎12-07-2023 08:10 PM

Hi @Beerdette ,

According to your description, we recommend that you send ALLY to a local authorized repair center for further inspection. 
We apologize for any inconvenience this may cause.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
0 Kudos

Beerdette
Level 7
In response to Anbby_ROG

‎12-07-2023 08:46 PM

Where would that be?

0 Kudos

Anbby_ROG
Customer Service Agent
In response to Beerdette

‎12-08-2023 12:57 AM

Hi @Beerdette ,

You can confirm your nearest service center through here. 

If you need assistance, please provide your location and product serial number via private message. Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
0 Kudos