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ROG Ally won’t charge after update restart

Beerdette
Level 7

I was playing on battery and went to plug it into a battery bank and then later tried with charger that came with Ally and it won’t charge. 

1,157 Views
5 REPLIES 5

Anbby_ROG
Customer Service Agent

Hi @Beerdette ,

Please restart and try using a different charger to cross-test if charging is normal.
If there is still no charging response after inserting a different charger, please remove the charger and other external devices, then press and hold the power button for 30 seconds. Afterward, test the power connection again to see if charging is normal. If you have any other concerns, please feel free to let us know. Thank you.

I tried your suggestion and it still isn’t charging. 

Anbby_ROG
Customer Service Agent

Hi @Beerdette ,

According to your description, we recommend that you send ALLY to a local authorized repair center for further inspection. 
We apologize for any inconvenience this may cause.

Where would that be?

Anbby_ROG
Customer Service Agent

Hi @Beerdette ,

You can confirm your nearest service center through here

If you need assistance, please provide your location and product serial number via private message. Thank you.