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ROG Ally very slow download speeds to SD card

JonnyOptimus
Level 9

I've installed a SanDisk Extreme Pro 1TB micro SD Card, formatted NTFS. When downloading in Steam I'm getting inconsistent speeds ranging from 0MB/s - 7MB/s.

When I run a read/write test on the card it shows sequential right speeds of 70-80MB/s and random write speeds of 57MB/s.

Internet speed test results in 90MB/s.

I've downloaded the latest card reader driver from Asus which didn't help at all.

Also worth noting that when I download a game to the internal SSD I get speeds of 50-60MB/s.

Additionally, I have a slower SanDisk SD Card (Ultra) in my Steam Deck and get speeds of around 30MB/s when downloading on there.

Anyone have any suggestions?

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46 REPLIES 46

Idrei
Level 7

Same issue. I understand this isn't the expected performance. I have like 4 days left to return/exchange. Probably gonna do it and hope for better luck with a new one. I have to assume this is defective. 

Did you exchange it? And if so is the new one any better?

I will be doing a exchange tomorrow. I will update when I get the new one tomorrow 😃

Anbby_ROG
Customer Service Agent

Hi @JonnyOptimus ,

 

I would like to confirm some information with you to clarify the issue you are facing. 
May I ask if you could provide me with the relevant specifications of your memory card? Could you please take a photo or let us know the details?

Would you be able to test the transfer speed by simply moving a file from the host device to the SD card? Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂

This is the card I'm using:

SanDisk 1TB Quick Flow Technology Extreme PRO microSD with Adapter C10, U3, V30, A2, 200MB Read Speed 140 MB Write Speed UHS-I Card https://a.co/d/68KYYPc

When I transfer a file from the internal drive to the SD card I get speeds around 80 MB/s.

Check out this post. Might be a Steam issue, not device related:

Slow Micro SD Download speeds!! Fix for some! : r/SteamDeck (reddit.com)

Ron_p
Level 7

Jonny I think i found a solution to this issue. I went to Steam Settings and went to the STORAGE section.  In STORAGE Select the SD driver and you will see the 3 DOTS for option on the drive.  I selected the option to Repair the folder.  Once done select the 3 DOTS again and unmount the SD Card.  Re-mount the SD Card again by selecting the Plus( + ) button to re-add.  I fixed it for me. Pass it along Sir! 

Thanks. I just did this as well as the solution in the previous post (reddit link). It seems to have helped a little bit. Now it fluctuates between 4MB/s and 25MB/s with an average at around 12MB/s.20230620_102821.jpg

JonnyOptimus
Level 9

Further information: When I download a 1GB test file to the SD card in Chrome I get an average speed of 82MB/s.