Based on your description, it's uncertain whether the problem is caused by a system or hardware abnormality. Since you are unable to perform cloud recovery, we recommend that you send your ALLY to a local service center for further testing to clarify the issue. Thank you.
To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.
⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
