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Ibrarzahid4 · ‎06-24-2024

My ROG Ally charged normally until recently. Now, during summer, after gaming for 30 to 40 minutes, it stops charging when I plug it in. The cable is not detecting for some times and then it start again (you can say cool down for half hour).

My bios version is latest of june

Anbby_ROG · ‎06-27-2024

Hi @Ibrarzahid4 ,

Could you please confirm if your current BIOS version is 338? If so, please try rolling back the BIOS version to 337 using EZflash and test if the issue persists. Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂

Anbby_ROG · ‎07-10-2024

Hi @Ibrarzahid4 ,

Thank you for your patience. BIOS 339 has been released through Armoury Crate SE.

Please try updating to BIOS 339. If you have any concerns after the update, please do not hesitate to let us know. Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂

cablebox · ‎07-10-2024

Is there a changelog available for BIOS 339?

ROG ally stop detecting cable after gaming for 30 min