Rog ally serial number already registered issue

[gbrlta]

i recently bought a used rog ally, I can't register this product under my name as it show the serial number already registered. Kindly advice on how to re register under my account for future reference 

[Anbby_ROG]

Hi @gbrlta ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

[gbrlta]

Hi

I've replied the private message