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ROG Ally SD Card issue, is Ally X worth the upgrade

DarkLordofIT
Level 7

4 weeks ago

I've had my Ally (2023) for about 2 weeks. The SD Card reader has gone belly up and I am within the return window with BestBuy. However, it seems likely that if I return it to BestBuy and swap for a new one it will likely develop the same problem. If I RMA the Ally through ASUS will it be repaired with a redesigned Motherboard that will likely avoid the card overheat issue? If I return for a refund and upgrade to the Ally X has the SD Card reader overheat issue been resolved? 

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Anbby_ROG
Customer Service Agent

4 weeks ago

I'm sorry to hear about your experience. Regarding the SD card issue, we recommend sending your Ally to a local service center for RMA. Since the design of the Ally X differs from the Ally, there have been no reports of this issue from Ally X users. We provide this information for your reference. Thank you.

Due to the regional holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.


To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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