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ROG Ally's free 3 months Game Pass Ultimate offering changed to PC Game Pass

Xilverix
Level 7

‎07-10-2024 03:55 AM

Anyone experiencing this issue? I never redeem my free 3 months GPU came with ROG Ally (3 months ago) and I could always see it being offered to be claimed as Ultimate whenever I launch Xbox App. However, I recently redeemed Nvidia's free PC Game Pass and the offer now is changed to PC Game Pass not Ultimate. I've tried using local account and also switched to another Microsoft account with no Game Pass subscription, the offer is still for PC Game Pass.

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Anbby_ROG
Customer Service Agent

‎07-10-2024 07:47 PM

Hi @Xilverix ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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