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ROG Ally - registration issue

martinwalsh
Level 7

I purchased an open box ROG Ally but found it was already registered to someone else. Can someone help me get the device registered to my account?

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2 REPLIES 2

martinwalsh
Level 7

I am wondering if anyone from Asus can help me with this. The return window ends in a little over a week and I will return the device and keep my Steam Deck if I cannot register the device to my account.

Anbby_ROG
Customer Service Agent

Hi @martinwalsh ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you