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ROG Ally Registered. Bought Second Hand

Joseim
Level 7

Hello

I bought a second hand ROG Ally and when I tried to register the product it says it is already registrered. I tried contacting the seller but it seems he's a reseller and does not have the contact (or don't know who) the original owner was. What can I do? Can you guys somehow contact the owner using my serial number? 

Please help

Thanks

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1 REPLY 1

Anbby_ROG
Customer Service Agent

Hi @Joseim ,

Due to privacy regulations, if you are purchasing a second-hand product. We must verify the original user information of the product in order to assist you further. According to privacy regulations, we cannot directly view user information through the serial number (verification is required by inputting relevant information). The above information is provided for your reference.