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ROG Ally open box already registered

StryfeYYC
Level 7

‎10-09-2024 03:34 PM

ROG Ally Open Box from Best Buy already registered. How can I get this released so I can register it to my Asus account?

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3 REPLIES 3

nika926c
Level 7

‎10-10-2024 09:08 PM

Same problem here with a zephyrus G16, looking for a solution

kumar9865
Level 8
In response to nika926c

‎10-11-2024 12:46 AM

I'm having the same problem with a new Asus Rog Strix G16. Customer support has denied help, I'm also still looking for a solution.

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Anbby_ROG
Customer Service Agent

‎10-14-2024 10:58 PM

Hi @StryfeYYC @nika926c ,
Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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