cancel
Showing results for 
Search instead for 
Did you mean: 

ROG Ally no longer powers on

GoobsMcgee
Level 7

I had my Ally Z1 hooked up to a Anker dock that is supposed to be made for handheld gaming systems connecting to my TV. I started installing Tiny Tina's Wonderlands and the next time I went to check on the install both the TV and the Ally screen where black. If there is any troubleshooting anyone can think of I am all ears. 

Troubleshooting already tried

-Hooked to the OG charger and held the power button for 30 seconds                                                                       -Took off back plate unplugged the battery held the power button for 30 seconds > Hooked device up to the OG charger > No lights are coming on to indicate charging or when the power button is pressed                                     -Reseated both ends of the battery cable > Hooked device back up to the OG charger held power button for 30 > Also no charger light or powering on light

Anker Dock link: https://www.amazon.com/Anker-Charging-Station-Steam-Ethernet/dp/B0CS6BWL4Q?crid=2SYE76QBY3YVP&dib=ey...                                             

210 Views
1 REPLY 1

Anbby_ROG
Customer Service Agent

Please try shutting down the device, removing all external devices and the power source, then press and hold the power button for 20 seconds. After that, reconnect the power and turn it on to see if the issue improves. If the problem persists, we recommend bringing your ALLY to a local service center for further inspection and clarification. Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂