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Rog Ally - MicroSD Card Not Detected - Not Showing in Disk Management

Jmlvibas
Level 7

‎01-30-2025 07:13 PM - edited ‎01-30-2025 07:14 PM

I’m experiencing an issue with my Rog Ally where my MicroSd card is not being detected at all. It does not appear in File Explorer, Disk Management, or Device Manager. 

  • Tried multiple MicroSdCard
  • Restarted Rog Ally
  • The card works on other devices 
  • Checked Disk Management, Device Manager, and File Explorer
  • Cleaned MicoSd Card Slot.
  • All Software and Windows are up-to-date
  • Followed Various Youtube Troubleshooting Tutorials.

Has anyone figured out a way to fix this? I’m wondering if this is a hardware failure, firmware issue, or is there any other fix before considering repair or RMA? 

I bought this just last February to bring on my travels and still be able to play. 

Thank you!

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Anbby_ROG
Customer Service Agent

‎02-04-2025 10:28 PM

I'm sorry to hear about your experience. Based on your description and the tests you've conducted, we recommend that you take your ALLY to the local service center for further inspection. Thank you for your understanding.
To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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