Please try performing a Cloud Recovery to reinstall the system and check if the RGB is functioning normally. If the issue persists, since this is a newly purchased device and it is still within the return period, to ensure your rights, we recommend that you contact the dealer for further assistance. Thank you.
To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.
⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
