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Rog ally has a bug on latest armory crate

Angmodurian
Level 9

‎08-01-2024 06:22 AM - edited ‎08-01-2024 07:00 AM

Hello, I have installed the latest ver of armory crate on ally however the AC is unstable when entering a program (in windowed mode) the mouse cursor is seen on the screen but freezes (only disappear by tapping the touch screen). The program is not supposed to run with mouse as there is control profile already set up for it,

This did not happen in previous version of armory crate kindly fix this. The issue here is definitely the auto and gamepad profileP_20240801_205649.jpg

 

1,094 Views
3 REPLIES 3

Anbby_ROG
Customer Service Agent

‎08-01-2024 07:42 PM

Hi @Angmodurian ,

Please try using the uninstall tool to remove Armoury Crate SE and reinstall it to see if there is any improvement? Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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MATHGT
Level 8
In response to Anbby_ROG

‎08-06-2024 10:45 AM

Hello, I have the same problem as the op and I can't fix it, my cursor is everytime on my screen even when I'm on the controller mod

MATHGT
Level 8

‎08-06-2024 10:35 AM

Hello I have the exactly same problem with the mouse cursor, did you fix it ?