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ROG Ally Gamepass missing after service

HellInferno
Level 7

Hello,

My free 3 months gamepass ultimate coupon is missing for my ROG Ally after warranty service that replaced the motherboard.

Thanks for the help

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1 ACCEPTED SOLUTION

Accepted Solutions

Anbby_ROG
Customer Service Agent

Hi @HellInferno ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂

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4 REPLIES 4

Anbby_ROG
Customer Service Agent

Hi @HellInferno ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂

Hi,

Where should I send this information.

Reply to you here?

Anbby_ROG
Customer Service Agent

Hi @HellInferno ,

Due to the inclusion of your personal information in the data, please provide it via private message to ensure the security of your personal data. Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂

PaulHenderson
Level 7

It seems your Gamepass Ultimate coupon for the ROG Ally is missing after a motherboard replacement under warranty. Contact ASUS support immediately to explain the situation and request assistance in recovering or replacing your coupon. They should be able to provide guidance or