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Rog ally duplicate displays

cdd71
Level 7

‎08-19-2023 02:47 AM

I recently bought a Asus ROG Gaming 65W USB-C docking and it work fine for some days. 
But now duplicate display dont work. It only works on extended screen if i choose "show only display 2".
I updated bios, and OS, but no luck.
Any ideas?

https://rog.asus.com/power-protection-gadgets/chargers-and-adapters/rog-gaming-charger-dock/

https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/

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2 REPLIES 2

Anbby_ROG
Customer Service Agent

‎08-21-2023 10:59 PM

Hi @cdd71 ,


I would like to confirm with you whether you have directly connected the monitor (without DOCK) to test if it can display properly.
Additionally, could you please try uninstalling ASUS System Control Interface v3 and then reinstalling it to see if that resolves the display issue?
If the aforementioned steps do not resolve the display problem, would you be able to assist in recording a video demonstrating the display issue? This would help us further understand your situation. Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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cdd71
Level 7
In response to Anbby_ROG

‎08-21-2023 11:58 PM

Hi
Thanks for replying.
I am starting to think its the monitor. When PS5 is connected monitor shows 120Hz, and with Rog A it only shows 60 Hz.
But when we change RogA output to 60 Hz it works fin. Monitor is a Lenovo g32qc-10.
And yes it works fin without the dock.

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