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ROG Ally doesnt recognize SD Card

Cliche_Kid
Level 8

‎11-18-2023 09:38 PM

I know, I’m another one 😛

i had relatively no issues with my 512GB SDXC UHS-I card until a month or 2 ago (performance was tanking on the desktop & couldn’t do anything. Taking out the card resolved the issue). I put it back in hoping the issue resolved with the various updates, but now my ROG Ally doesn’t even recognize an SD card is inserted, not even in the device manager.

the card still works fine on my other laptop. I’ve reinstalled drivers several times to no avail. I’m always on top of BIOs updates. I just finished doing a reset to factory settings and it’s still not working. Any insight would be appreciated as while I know the sd card reader has widespread issues, I feel like my effort to reinstall drivers is what did me in.

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Anbby_ROG
Customer Service Agent

‎11-20-2023 05:13 PM

Hi @Cliche_Kid ,

Based on your description and the tests you have conducted, we recommend that you bring your ALLY to the nearest authorized service center for further evaluation. We apologize for any inconvenience this may cause and appreciate your understanding. Thank you.

Due to the regional holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.


To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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