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Rog Ally Dock Issues, Not allowing 30W Turbo mode

Johnscotlink
Level 8

Hello All, It appears me and some others are having issues with docks / hubs not allowing 30W turbo mode. I have personally tried 4 different chargers, all that support Power delivery of 100W+ and 4 different Docks and hubs all allowing 100W PD. No matter what combination I use, I cannot get any of them to allow 30W turbo mode. I confirmed their 100W capability with with ROG Zephyrus G15 Laptop and an Anker 737 Battery bank. All of them, in every combination, will charge my G15 and Anker 737. The Anker 737 display confirms its charging at a minimum of 90W, this is well above the 65W requirement for 30W Turbo Mode. This seems to be a software/bios issue that hopefully Asus can fix. I have also added a video, of the Armory Crate Notification.

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88 REPLIES 88

Purralator
Level 8

I ran 3 different scenarios in FF7 Remake, each making sure I considered the boost period the APU does when it initially receives sufficient power from the 3rd party dock and 100W USB-C charger. Also I am on BIOS 319 and using a JSAUX dock with an INVZI 100W USB-C GaN-III Charger as well. I have 4 pictures below:

(Click/tap the pictures to see them bigger and at higher res)

20230619_121739.jpg


This first picture is the Ally on battery in Turbo mode. You can see the Command Center on the left shows Operating Mode is Turbo 25W and real-time stats on the right shows the APU consuming 25W, both are to be expected and correct.

 

20230619_122036.jpg

This 2nd picture is the Ally on the included Asus power supply in Turbo mode. You can see the Command Center on the left shows Operating Mode is Turbo 30W and real-time stats on the right shows the APU consuming 30W, both are to be expected and correct. When I plugged the Asus power supply into the Ally , it also boosted up to 53W for 10 seconds which is also expected and correct.

 

20230619_121651.jpg

This 3rd picture is the Ally on a JSAUX dock with an INVZI 100W USB-C GaN-III Charger in Turbo mode. You can see the Command Center on the left shows Operating Mode is Turbo 25W HOWEVER real-time stats on the right shows the APU consuming 30W. The Command Center is incorrectly showing 25W even though the APU is consuming the expected 30W. This is good news because it means that when docked like above I actually am getting the 30W Turbo performance despite the Command Center reporting 25W. The other issue to consider is when you are in the Armoury Crate and setting up Manual performance modes, the Manual performance modes wont be able to go above 25W on these 3rd-party docks and chargers until the bug is fixed. IF you have your Ally docked and go into Armoury Crate to make a Manual Performance mode you wont be able to set the APU limits as high as you could if you were just charging the Ally on the Asus power supply. I'm not a fan of messing with the Manual Mode so I am content to keep using Turbo mode which will allow me to still hit the 30W APU consumption despite Command Center saying its on 25W.

 

20230619_122114.jpg

This final picture is the Ally on the JSAUX dock with an INVZI 100W USB-C GaN-III Charger in Turbo mode.  You can see the Command Center on the left shows Operating Mode is Turbo 25W and real-time stats on the right shows the APU consuming 53w. This is the boost limit of the APU. I wanted to include this picture so we can see that despite Command Center saying 25W Turbo mode, I am getting the 30W Turbo mode with the expected boost up to 53W the 10second boost time . So this is good news too! Ultimately the real-time stats overlay is the absolute and shows 30W mode is active. The Command Center's operating mode icon is just that, an icon, and it is showing incorrectly.


So in conclusion it seems like the APU Wattage bug is the following:

- Command Center incorrectly reports 25W Turbo mode when on 3rd Party Docks instead of 30W Turbo mode despite APU running in 30W Turbo mode
- When configuring Armoury Crate Manual Performance modes, max APU limits are showing incorrectly as if the Ally were on battery when in reality it is plugged into a 3rd Party Dock with 65W+ charger. This subsequently leads to lower performing Manual Performance mode when plugged in since you cannot set the APU power to the higher 30W+ limits.

I hope this helps the community and Asus support

 

 

Edit: this is somewhat a double post but I didn't reply to the OP and it appears people are skipping page 2 where this original reply is.

BreoganN
Level 7

I've started using my Ally today , I pre-ordered but I was away for my honeymoon.

I bought a 100w gnan charger  from baseus for my working laptop that uses a conventional charger, and also for all my devices so I don't have to carry more than one when I'm away. As I also have a Asus portable screen I decided to buy a extra usb c to usb c 2 m long cable with USB 3.1 connectivity and 100w PD so again I only have to carry one cable not 3 or 4. Using for the first time the baseus charger whit the provided cable I noticed the same pattern, only 25w but using this longer and better cable it detects it as 30w compatible charger...

Up2U
Level 7

I meet the same issue.

I have brought a UGREEN  100w PD charager and UGREEN Steam deck which supports 100w PD.

But Ally could only run 25w.

Maybe it is a firmware problem, which will only allow 30w using ASUS's charger?

I think the issue might be that the dock is pulling power for the additional ports. So, my dock, a Falwedi, has 4 USB, 2 HDMI, Ethernet, Audio, and SD card reader. The charger is cable of 100w and will deliver 30W Turbo when plugged in directly to the Ally. I'm guessing that some percentage of that 100W input power is being consumed and therefore I'm not getting 100W on the PD port of the USB-C hub.  I need a way to see how much power is being supplied to the Ally, but I'm guessing it might be less than 65W. 

TetsuoTokyo
Level 7

After a lot of online research, I found that the ivoler 2023 dock and the original Valve Steam deck dock allow you to get real 30w turbo mode. I think it's because they are PD 3.0

voyagerxp
Level 7

I also have the UGREEN Docking station for steam deck and brought a 100W USB-C Power Adapter Fast Charger but when connected together i only get 25w in turbo in command center. But if i connect the 100W USB-C Power Adapter Fast Charger straight into the Ally usb-c port i get the 30w the same as the Ally power supply. I've tried 4 different Docks from Amazon and none show 30w in command center.

UGREEN Docking station for steam deck

https://www.amazon.co.uk/dp/B0BQB6VG39?psc=1&ref=ppx_yo2ov_dt_b_product_details

100W USB-C Power Adapter Fast Charger

https://www.amazon.co.uk/dp/B0B3HYBKCQ?psc=1&ref=ppx_yo2ov_dt_b_product_details

 

 

So it sounds like ASUS do not allow 3rd party docks to using 30w?

Bakadera
Level 7

Same issue with an ugreen. Does anyone have the ROG Gaming Charger Dock and tried ? I really wish that Asus don't just allow the functionality for their docks.

hamalslayer1
Level 8

Hello, not sure if we are about the same thing. From what I have tested, it seems that the docks and hubs can only reach 25W regardless of what brand assuming it's a PD 3.0. 
What I have is the Ally 65W charger that came with the box, a hub that supports PD 3.0, a dock that supports PD 3.0, an Anker 737 120W charger, and an Anker 737 140W power bank. 
What's interesting is if I use just the chargers and the power bank connected directly to the Ally, I can get 30W on SPL, 43W on SPPT, and 53W on FPPT. But with the dock or hub, I am limited to 25W to SPL, 30W on SPPT, and 35W on FPPT. 
Does anyone have the same thing show up?  Whenever I plug a charger on a dock to the Ally, it just says "this power adapter does not support the full performance on this device". 

I attached screenshots of what I have plugged and unplugged.

 Ally Charger on a dock  /  hubAlly Charger on a dock / hubAnker 737 120W Charger directly plugged to AllyAnker 737 120W Charger directly plugged to AllyAnker 737  140W power bank directly to AllyAnker 737 140W power bank directly to AllyAnker 737 140W power bank on dockAnker 737 140W power bank on dockAnker 737  120W Charger on a dock / hubAnker 737 120W Charger on a dock / hubAlly with no Charger, Battery onlyAlly with no Charger, Battery onlyAlly with Ally Charger directlyAlly with Ally Charger directly

Demira
Level 7

Same here. 100W charger connected to ally works with 30w turbo. Connected to usb c  pd3 hub only allows 25w turbo 😕 i hope this gets fixes because i like that 3rd party one alot more then the official one with only one usb port. Also its sold oit in europe everywhere