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ROG Ally Cloud Recovery not supported

Jimbohhhh
Level 7

Hello. I am trying to factory reset my Ally using Asus Cloud recovery, but am met with "This Device is not supported please contact customer support". I have done a Windows 11 install from USB as a workaround, but would prefer to have the Asus install as I am having issues with the taskbar settings from the Microsoft version. How do I get Cloud Recovery to work? 

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2 REPLIES 2

Anbby_ROG
Customer Service Agent

Hi @Jimbohhhh ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌

Thank you for your time, but the new bios update has resolved the issue for me.