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ROG Ally Cloud Recovery not supported

Jimbohhhh
Level 7

‎12-07-2023 09:06 AM

Hello. I am trying to factory reset my Ally using Asus Cloud recovery, but am met with "This Device is not supported please contact customer support". I have done a Windows 11 install from USB as a workaround, but would prefer to have the Asus install as I am having issues with the taskbar settings from the Microsoft version. How do I get Cloud Recovery to work? 

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2 REPLIES 2

Anbby_ROG
Customer Service Agent

‎12-07-2023 05:08 PM

Hi @Jimbohhhh ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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Jimbohhhh
Level 7
In response to Anbby_ROG

‎12-10-2023 07:35 AM

Thank you for your time, but the new bios update has resolved the issue for me.

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