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Rog Ally Cloud Recovery Not Supported Error

bradj77
Level 7

Hi.  I'm upgrading the SSD in my Rog Ally.  In BIOS when I try cloud recovery to reinstall Windows I get an error "This Device is not supported please contact customer support".  Any ideas why?  I bought this thing used from Best Buy.  

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7 REPLIES 7

Anbby_ROG
Customer Service Agent

Hi @bradj77 ,

Have you tried running the cloud restore test again?
If the issue persists, could you please provide the Serial Number through private message for further investigation? Thank you.

@Anbby_ROG yes I tried again this morning and get the same error.  

How do I send a private message here?

hello, i am having the same issue with my ally. I replaced ssd and it says to contact support. May i have you assistance? 

Anbby_ROG
Customer Service Agent

Hi @tcalky ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

I have the same error with mine as well.

Jimbohhhh
Level 7

I have this same issue as wel

l. Please assist.

Jimbohhhh
Level 7

I have the same problem. No new SSD, just trying to factory reset.