Rog ally cloud recovery not support

[Im_DoDo]

I just upgraded my ally with a brand new 2TB ssd. And when I tried to get cloud recovery in the bios, it showed “This device does not support Cloud Recovery. If you need further assist, please contact customer service.”

I’ve tried many methods that I can search online, but it still doesn’t work.

It works fine when I put my original ssd back.

Does anyone know how to fix it? Thanks!

 

[Long4214072]

Hi I have the same issue, did you get any solution for this ?

[Kuhrageous]

I am having the same issue, any work around found yet?

[iSuKuMaR]

I have the same issue any fixes??? Please assist.

[Anbby_ROG · Accepted solution]

Hi @Im_DoDo ,

Thank you for reporting this issue. Upon confirmation, this problem has been resolved. Please try the cloud recovery again to see if it operates normally. If the issue still persists, could you please send us a private message with the product serial number, BIOS version, and a screenshot of the error? We will assist you in further investigation. Thank you!

[Im_DoDo · Accepted solution]

I think it’s just a sever break down from ASUS and they’ve solved the problem already. I tried again today and it worked fine today.