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ROG Ally Charging Issues.

earth2frrst
Level 7

My original charger for my Ally broke, So I bought the Official Charging Dock. It came in today, but it's still not charging. It charges my phone when plugged in, so I know its not something as simple as it being DOA. But when I plug it in to my Ally, I DO hear a notification sound from my Ally. And under device manager, I see a new device under "Universal Serial Bus devices" labeled as "USB C Video Adapter". when I unplug, it goes away. So how do I get the darn thing to charge?

 

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1 REPLY 1

Anbby_ROG
Customer Service Agent

I’d like to confirm whether the battery indicator light changes when the charger is connected to the ALLY.

Based on your description, I’d also like to clarify how you determined the original charger was broken. Have you tried using a different charger to see if the ALLY charges normally? Thank you.