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ROG ALLY - AC Updater does't see ineternet connection

Lorge
Level 7

Hi.

I'm trying to update MCU version to 318 in Armoury Crate but when i click update it says that  "download was unsuccessful. Check your internet connection." 

Zrzut ekranu 2024-07-30 172659.png

ROG Ally is docked with Ethernet connected to docking station. Internet works in any other application like browser etc. The connection via cable is even shown in armoury crate by appropriate icon.

Zrzut ekranu 2024-07-30 173252.png

 

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3 REPLIES 3

Anbby_ROG
Customer Service Agent

Hi @Lorge ,

Please try using the uninstall tool to remove Armoury Crate SE and reinstall it to see if there is any improvement? Thank you.

Lorge
Level 7

@Anbby_ROG I did already uninstall/reinstall by the way of another issue in which case it helped (30W Turbo mode available again). So i have clean Armoury Crate. This seems to be rather a bug in AC.

 

Now it changed to different message when trying to install mcu firmware.:It says: "Check if the device is connected to power source".

As states in different post my Rog Ally is connected to Jasux HB1201S docking station which is powered by 140W 3MK Hyper Charger. I have 30W Turbo mode on.

Zrzut ekranu 2024-08-02 134834.png