Random mouse movement / clicking

[k1lowa]

This issue randomly started on my ROG Ally maybe 1-2 days ago where cursor would move up and around for 2-3 seconds and rapidly click for that duration. It has happened while in fullscreen gaming and normally while web browsing. It has also happened while there is nothing connected to the device. There seems to be no new updates for me available in armory crate, hence I believe I'm on the newest version of software.

[Anbby_ROG]

Hi @k1lowa ,

Please tried removing ASUS System Control Interface v3, uninstalling Armoury Crate SE using the uninstall tool, and then reinstalling ASUS System Control Interface v3 version V3.1.36 and Armoury Crate SE to see if there is any improvement?

If the issue still persists, could you please enable the log recording feature in Armoury Crate SE and use an external device to try to capture a video of the problem? Additionally, could you provide us with the following information via private message for further verification? Thank you.

• Serial Number:
• BIOS Version:
• Windows Build Version: (Settings - System - About)
• Game where the issue occurred:
• Armoury Crate SE > Settings > General > About > Service Version > Check Button (Copy all content):

【This is the file path for the log file, provided for your reference.】
In Armory Crate SE, navigate to" Settings">"General" and check the "About" page. Click on "App Diagnostics tool" and select "Log Files" to bring up the Privacy Policy statement. Once the user agrees to the statement, Armory Crate will start collecting diagnostic logs. You can click on "Generate Log Data" to create an encrypted log file (ASUS log file).

[k1lowa]

Hello! For some reason, after uninstalling Armoury Crate, it seems that I cannot reinstall it. I have clicked the installer but it does not seem to show up after the installer has completed. The issue has also spread to causing input lag. This should not be a mouse issue as the same mouse seemed to work fine on a different device.

[k1lowa]

I have managed to reinstall armoury crate now but the problem still persists. It seems to happen less frequently but it is still noticeable. Is there anything else I can do to try without having to do a factory reset

[guytana94]

This is not a permanent solution, but have you tried opening up the services app and stopping the Armoury Crate SE service? If the problem stops, then at least you know it's an Armoury Crate issue!