Hi @Cloud_1 ,
If you have purchased a brand-new product (not open-box or refurbished), you can contact your local customer service center to provide your product purchase proof and serial number information. They will verify your information to offer further assistance and explanations. The above information is provided for your reference. Thank you.
To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.
⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
