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Product registration failing on just bought refurbished ROG Ally X

gkornaks
Level 7

Hi,

Can't registered my Asus Rog Ally X. Bought refurbished from Currys UK and the serial is already registered. Can you help out? Can provide a purchase receipt.

Kind regards,

Germans.

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4 REPLIES 4

Anbby_ROG
Customer Service Agent

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

Due to the regional holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.


To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

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Sohailm94
Level 7

Hi I am also experiencing the same issue with a refurbished ally from Curry's. I have the purchase invoice. Can you help me register the device. I would like to explore additional warranty options.

 

Thanks!

maheshWAR
Level 7

Hi. Is your issue resolved? I am facing the same issue.

No they asked for proof of purchase but I didn't get round to sending it. 

 

Im not sure if my warranty will be valid as I did the 74wh battery mod on the Z1.