Showing results for 
Search instead for 
Did you mean: 

Product registration failed: product is already registered

Level 8

I just purchased a ROG Ally (Open Box), and I am unable to register it under my account. Please help. Thanks!


Accepted Solutions

Customer Service Agent

In order to ensure your response is not overlooked, if you encounter similar issues, we recommend creating a new discussion and providing detailed information about whether you have purchased a new product, an opened box item, or a second-hand product. We will assist you in further confirming the information you need. Thank you.

View solution in original post


Level 7

I purchased a brand new one yesterday, unopened, and have the same issue


I called support, and they sent me an email requesting proof of purchase. I am still waiting on them to respond back after sending proof. I will post another update when I hear from them. 

Same thing for me. Just bought a brand new one, closed box and I can't register the product. 

Customer Service Agent

Hi @trbremm ,


Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

Hi @Anbby_ROG 

Just send you a PM this morning, have the same issue. Thanks.

Customer Service Agent

Hi @jmanso ,

I have already replied to your message, thank you.

Hello. I have the same problem. I bought a 1yr old x570 motherboard that says it's already registered. Is there any way that i can re-register it under my account? Thankyou! 

I have this same issue, what is the process I need to undertake in order to register my Asus Rog Ally?

I have the same problem , bought mine 2nd hand unfortunately no receipt of any kind i only have the box , requesting assistance