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Product registration failed: bought it new from Amazon

Level 7

Hi all,

I bought a new device from Amazon, but still the registration says serial number already registered 


Level 7

@Anbby_ROG , can you help me out here?

Level 7

same thing happened to me..dont know what to do


Maybe someone from the ASUS team might help, hoping the same 

Level 7

 To help you resolve the issue, here are some general steps you can take:

  1. Check the Registration Process:

    • Make sure you are following the correct steps for product registration. Visit the official website of the product or the manufacturer for guidance.
  2. Verify Product Details:

    • Double-check that you are entering the correct information, such as the serial number and model number. This information is usually found on the product itself or in the documentation that came with it.
  3. Contact Customer Support:

    • Reach out to the customer support of the product's manufacturer. They can provide assistance and troubleshoot any issues you may be facing with the registration process.
  4. Check for Errors:

    • Look for any error messages during the registration process. These messages may provide specific information about why the registration failed.
  5. Amazon Purchase Information:

    • Ensure that the product you purchased is legitimate and was sold by a reputable seller on Amazon. If you suspect any issues with the product itself, height difference consider reaching out to Amazon customer support.
  6. Documentation and Receipt:

    • Keep your purchase documentation, such as the receipt or order confirmation from Amazon. This information may be required during the registration process.
  7. Manufacturer's Website:

    • Visit the official website of the product's manufacturer and check if there are any announcements, updates, or troubleshooting guides related to product registration.
  8. Check for Updates:

    • Ensure that you have the latest firmware or software updates for your product. Sometimes, updates can address registration issues.
  9. Clear Browser Cache:

    • If you are registering the product online, try clearing your browser cache and cookies before attempting registration again.
  10. Alternative Registration Methods:

    • Some products may offer alternative methods of registration, such as via email or phone. Explore these options if available.