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Problem with screen

MalekAsuri
Level 8

Hi, I just found out that there is something problem with my screen when I changed my gamevisual....

Can anyone tell me whats this and how can I get it gone?

Thanks for the help!!!!!

1000083285.jpg

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1 ACCEPTED SOLUTION

Accepted Solutions

Falcon2_ROG
Customer Service Agent

@MalekAsuri 
If, according to your description, the issue occurs only after changing the GameVisual settings, we recommend uninstalling and then reinstalling Armoury Crate to see if this resolves the problem. 
[Gaming NB] Armoury Crate - GameVisual Introduction
Sorry for any inconvenience it may be caused. 

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9 REPLIES 9

Falcon2_ROG
Customer Service Agent

@MalekAsuri 
If, according to your description, the issue occurs only after changing the GameVisual settings, we recommend uninstalling and then reinstalling Armoury Crate to see if this resolves the problem. 
[Gaming NB] Armoury Crate - GameVisual Introduction
Sorry for any inconvenience it may be caused. 

Hello, I tried this but nothing changed! 😞 I think it was like this before, but in default mode you barely can see it.

Okay, so I reinstalled the graphics driver, and it was gone! But after I updated it, it just came back....  So i dont know whats wrong anymore....

Falcon2_ROG
Customer Service Agent

@MalekAsuri 
The may be caused by a malfunction in the graphics card driver. 
To ensure system stability, it is recommended to confirm that the installed driver is provided by our website. 
Thank you.

Yeah, it was downloaded from MyAsus. And the installer from the offical site.

Okay so did it, without the amd looks normal,and before the update looks like this: 

1000083352.jpg

 maybe something wrong with the gpu?

And when the armoury crate is opening its looks like this: 

1000083364.jpg

1000083365.jpg

 Also, thank you for trying to help me! 🙂 

Falcon2_ROG
Customer Service Agent

@MalekAsuri 
From the following images, it seems that some screen tearing or corrupted graphics are occurring.
We suggest uninstalling the graphics card driver and reinstalling it for confirmation.
If the issue persists, to rule out possible system malfunctions, we recommend backing up your data and performing a system restore for further verification.
If there is still no improvement, we advise sending your device to a service center for further inspection.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

No problem, I want to thank you for helping me! 🙂 I will try it next week and hoping the best! 🙂