Problem with MCU Firmware Update (RC71I)

[NunaMoon]

Hi there,

I just got my Rog Ally and I tried to update the MCU Firmware 313 on Armoury but it's not really working. I keep on getting a pop up saying - "Firmware update tool the RC71l will be disabled for a few minutes during this time. Please keep your device plugged into a power source and do not turn it off until the update process is complete." Even after it says update completed, I still see that I need to update to this firmware on Armoury. There's a triangle with an exclamation inside it beside the download button.  I tried restarting, it didn't work..so i went ahead and did soft factory reset, but it still doesn't work. 

As well, i can't seem to change the resolution on my Rog Ally. It's greyed out, i'm not sure if this is bcs of the MCU Firmware that I wasn't able to get installed? Can someone pls help? 

Thank you!

[Smartikus]

Hello,

Same issue. Waiting for the fix from ASUS. 

[Tipsyricky]

This is heartbreaking to pay for an expensive device riddled with bugs. 

[Tipsyricky]

When I play Witcher 3 on my Rog ally,  the left trigger won't work; I went to calibrate and noticed the left trigger wouldn't even register completely.  

[Tokadusud]

Uninstall and reinstall armoury crate with unistall tool on rog website ! Pray !

[Tipsyricky]

Thank you; I will try it out now. 

[Tipsyricky]

It's still the same thing. Used the uninstall tool from the Asus website,  no help. 

[Tipsyricky]

 It uses caution to show installation,  and after I did the update,  the caution returned to prompt me to update it again.  At this point, I am done with this device. I paid a thousand for this,  and this is what I get in return; I should have waited 😥

[Nicodark]

Pareil je suis rassurée dans un sens de ne pas être le seul à avoir ce soucis j'ai changer mon SSD de 512gb part un 2tb et après avoir réinstaller et fait toute les mises à jour j'ai exactement le même soucis, quand je vais dans armoury crate je vois la nouvelle maj pour le firmware mcu rc71l il prend bien l'installation en compte mais alors qu'il te dit que la mise à jour à était effectué (en quelques secondes normalement ça met beaucoup plus de temps) la maj reviens sans arret comme si on l'avait pas installé, on observe aussi ça dans my asus, qui ne veut rien savoir non plus...

 

[adyojon]

Hey i got this also after a fresh install of windows 11, on BIOS 330 also. i noticed some coil hardware sounds also. 

[Anbby_ROG]

Hi @Tipsyricky @Nicodark @adyojon ,

Thank you for reporting this issue. 
Some users have experienced a problem with repeated update prompts after updating to MCU 313. This issue has been resolved in the released version 314. To ensure we accurately address your problem, since specific situations may vary, if you have already uninstalled and reinstalled ACSE using the uninstallation tool but still encounter the same problem, please enable the logging function in the toolbox. Afterward, update the MCU firmware to version 314 again. This step will greatly assist us in better understanding your problem.

Please provide the following information via private message:
(1) Product serial number
(2) ACSE log, error codes
(3) KB FW update tool related logs (Path: C:\ProgramData\ASUS\ROGKBUpdateToolLog)
(4) Screenshot of the "System>About>Service Version-Check" screen
(5) Did you replace the SSD ?

【Here is the file path for the log file for your reference】 
In Armoury Crate "Settings" and check "About" page, If clicking App Diagnostics "Record Log", the Privacy Policy Statement will pop out. Once user agreed statement, the Armoury Crate will start to collect problem log  and you can click "Generate log data" to generate the log file with encrypted (ASUS log file).